Security Supervisor/ Security Coordinator

Lufthansa Cargo, one of the world?s leading global air carriers, is seeking an energetic and motivated sales professional to fill the position of Cargo Supervisor/ Security Coordinator at our Jamaica, NY office.


She/he is responsible for the physical handling and documentation of cargo and mail. She/he is supervisor for LCAG staff only.

The focus of Cargo Supervisor is coaching Handling Agent staff. Tasks and duties of Handling Agents are described in SGHA and staff is supervised by GHA supervisors


Within the operational targets set by the local Head of Sales and Handling, She/he is responsible for: Warehouse Handling

  • Implementation of new LCAG handling processes at GHA level.

  • Inspection of services provided to LCAG by the GHA as per contract (Annex B and SLA in terms of CHM)

  • Conduction of meetings with the GHA on regular basis to discuss service performance.

  • Taking actions with the GHA in order to improve service and quality performance.

  • Monitors the performance of (own) subcontractors to ensure required.

  • Performance levels and requests required corrective action.

  • Reporting deviations from agreed standards

  • Establishing, maintaining and evaluating statistical data provided by the SPC tool (Station Performance Cockpit)

  • Acting as contact person for GHA in case of irregularities and the need for escalation

  • Ensuring that security and safety procedures are adhered to, in accordance with guidelines and procedures

  • Making operational decisions when needed and in absence of superior, taking the appropriate steps in emergencies

  • Generally, the task of the supervision is NOT to take over operational activities from GHA.

People Management/Supervision

  • Continuous coaching and developing of GHA

  • Supervision of daily activities of LCAG staff and performing spot checks with appropriate methods

  • Manages, encourages, guides and evaluates his/her team members, this includes agency staff contracted by LCAG

  • Performs all other duties assigned or delegated by superior

  • Monitoring and utilizing LCAG manpower to ensure service standards

  • Providing regular feedback to local management in order to be used as basis for staff evaluation as well as staffing situation of GHA

  • Performs local instructions (briefings), monitors and implements improvements as needed

  • Ensures that LCAG skill levels are matched and maintained to facilitate peaks in Import, Export and Transit

  • Ensures a comprehensive and on time communication of updates and changes in operational business

  • Prepares LCAG schedules and short term planning of operational resources

  • Authorizes overtime for LCAG staff when required by operational needs Deviations may occur depending on outsource level of GHA

  • Deviations may occur depending on outsource level of GHA

Local / Regional Specifics

  • Will act as Liaison for Port Authority and TSA

  • Attend the training and maintain Lufthansa Security Trainer certification

  • Supports the Security general training needs of JFK

  • Maintains security records related to training for all staff at Lufthansa JFK

  • Oversee the screening equipment (X-ray and ETD) are in working condition

  • May support Security training needs of NYC F/GC Stations

  • Review of JFK Cargo Building Security Plan

  • Conducts quarterly security self-audits

  • Resolves compliance findings from audits or government agencies

  • Oversees the security company to maintain screening & security compliance


  • High school diploma/or equivalent desirable.

Professional experience?

  • More than 5 years of professional experience.

  • Required experience in logistics, airfreight handling and/or operations


  • Fluent English required

  • Other language required

Expert knowledge

  • Qualification according to CHM / GOM

IT Knowledge

  • User Computer Skills

  • Computer literate

  • MS Office

Airport environment

  • Must be willing to work shifts/overtime

  • Must be willing to work under constant time pressure

  • Must be willing to work under high stress levels

  • Must be willing to work outdoor weather conditions

  • Must be willing to work with noise pollution


  • In accordance with rules and regulations, and given authorities

CV/Resume required

Cover Letter

Company may provide relocation assistance

We offer a competitive salary and fringe benefits, including tuition reimbursement, flight privileges, 401(k) with enhanced company match, medical, dental, disability, EAP, vision, and life insurance.

Equal Opportunity Employer by choice

Only candidates selected for interview will be contacted.

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